Drive Synthesia’s future growth by building relationships with clients and turning them into happy
Educate clients on a totally new way to create video content and work closely with sales to create
Engage in business-level and technical conversations at multiple levels of the organisation
Establish a trusted advisor relationship with clients, driving value from Synthesia products and
Successfully onboard new clients and build key relationships in the first critical months and beyond
Coordinate and lead regular client check-ins with clear outcomes on client health and opportunities

🎯 Requirements

Customer-facing experience in Customer Success Management / Client Service / Account Management /
Experience in managing a Book of Business along with KPIs
Track record in managing risk, forecasting, and identifying growth opportunities

🎁 Benefits

Be an owner
Focus on outcomes over Inputs and Plans
Make the journey fun
Default to simple

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