Strategic Customer Success Manager - Spanish Speaking

📋 Description

• Reporting to the AVP of Customer Success; focus on Spanish accounts in Europe.
• Drive Synthesia's growth by building client relationships.
• Educate clients on the new video content creation method.
• Collaborate with Sales to create a cohesive onboarding.
• Engage in business and technical conversations with C-suite.
• Opportunity to grow career in fast-growing software.

🎯 Requirements

• Customer Success / Account Management / Technical Account Management in B2B SaaS.
• Experience managing a Book of Business with KPIs.
• Track record in risk management, forecasting, and growth.
• Establish trusted advisor relationships; drive value from Synthesia.
• Onboarding new clients and building relationships early.
• Fluent in Spanish and English; based in Europe; remote.

🎁 Benefits

• Hybrid setting.
• Competitive salary + stock options.
• Paid parental leave: 16 weeks primary, 5 weeks secondary.
• 25 days annual leave + public holidays.
• Cycle to work scheme (London).
• Private Medical Insurance including mental health support.