Strategic Enterprise Customer Success Manager

📋 Description

• Own the strategic direction and post-onboarding success of a portfolio of complex, high-value
• Apply Data-Driven Decision Making to evaluate customer program performance and develop strategic
• Leverage First Principles Problem Solving to resolve complex customer challenges and escalations
• Demonstrate Change Agility by guiding customers through evolving security priorities and
• Champion an AI First approach by applying AI-powered tools to improve customer insights
• Serve as subject matter expert in HackerOne's platform, vulnerability disclosure, and bug bounty

🎯 Requirements

• 6+ years of experience in Customer Success supporting high-touch enterprise and/or government
• Experience managing complex customer programs or projects, including coordinating cross-functional
• Working technical knowledge of SaaS applications, cloud technologies, and IT operations
• Experience using customer data, program insights, and structured problem-solving approaches
• Experience working in cybersecurity, particularly with vulnerability disclosure programs or bug
• Experience working in a scale-up environment (preferred)

🎁 Benefits

• Health (medical, vision, dental) insurance
• Life and disability insurance
• Equity stock options
• Retirement plans
• Paid public holidays
• Unlimited PTO