Strategic Program Manager, Focus Accounts (DACH Region)

📋 Description

• Act as the customer's primary counterpart for the overall automation program, from the program lead
• Run the program governance cadence with the customer: steering committees, program reviews, QBRs
• Build a joint program roadmap with the customer and keep it aligned with their business priorities
• Escalate and resolve delivery, adoption or relationship risks early, bringing in the right UiPath
• Own the end-to-end view of all Professional Services delivery on your accounts: scope, timelines
• Work with PS project managers, solution architects and engineers to make sure workstreams deliver

🎯 Requirements

• 8+ years in enterprise program management, professional services delivery or customer success
• A track record of leading complex, customer-facing programs with multiple workstreams, budgets and
• Experience overseeing professional services or consulting delivery: SoWs, budgets, resourcing
• Experience in multi-entity or global organizations, coordinating operating entities, shared service
• Credibility with senior customer stakeholders, including C-level and executive sponsors, and the
• Solid understanding of the customer lifecycle: implementation, adoption, value realization, renewal