Pleo

501-1,000 employees
42 jobs posted

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Strategic Program Manager - Support Quality, Training & Enablement

Customer Support

Added

23 hours ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

looker intercom tableau zendesk power bi

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Own the support quality programme across channels.
Build and improve QA processes that drive performance.
Partner with team leads to strengthen coaching loops.
Coordinate training and enablement across the org.
Support onboarding and ongoing learning for support teams.
Analyze quality trends to identify investments.

🎯 Requirements

Program management in CX, Support, or QA
Experience running or supporting a QA programme with scoring/calibration
Experience building training and enablement programs
Strong analytical mindset with quality data and trends
Familiarity with QA tooling (Playvox, Klaus, MaestroQA, Zendesk, Intercom)
Ability to influence across teams without direct authority

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