Strategic Senior Customer Success Manager

Added
5 days ago
Type
Full time
Salary
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Related skills

crm account management customer success salesforce jira

πŸ“‹ Description

  • Deliver customer outcomes for top enterprise accounts.
  • Manage adoption, governance, health, and retention with Account Executives.
  • Own end-to-end lifecycle for strategic objectives and expansion opportunities.

🎯 Requirements

  • 10+ years in customer-facing B2B/SaaS roles.
  • B.A./B.S. in business/technology or equivalent; 5+ years in Customer Success.
  • Experience with Banks/Financial Services tech needs is a plus.
  • Executive-level communication and presentation skills.
  • Strong organizational, multi-tasking, and problem-solving skills.
  • Proven ability to drive customer health and loyalty; adept with Salesforce, Gainsight, Jira.

🎁 Benefits

  • Competitive salary; benefits details discussed during recruiting.
  • Hybrid work model with collaboration across global teams.
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