Strategy and Operations, Customers

📋 Description

• Develop and maintain repeatable processes that improve deployment consistency and ongoing customer
• Establish operating rhythms and reporting that create visibility into delivery health, risks, and
• Drive planning and resourcing practices that support predictable execution as the business scales.
• Partner with GTM to improve upfront alignment on customer goals, scope, and readiness.
• Lead cross-functional initiatives with Product and Engineering to unblock execution and improve
• Own issue management and escalation handling to keep delivery and customer results on track.

🎯 Requirements

• 6+ years of experience in Strategy & Operations, BizOps, post-sales operations, CX operations
• Demonstrated ability to diagnose ambiguous problems, drive structured work-streams, and influence
• Experience building playbooks, operating cadences, and resourcing/capacity planning systems.
• Strong executive communication and trust-building skills; ability to align cross-functional leaders
• Comfort operating in fast-moving, ambiguous environments where you build structure while
• Direct experience partnering with Sales/GTM on deal scoping, success readiness, and pre-close

🎁 Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance