Strategy and Operations Senior Manager - New Partner Experience (NPX)

📋 Description

• Lead NPX across EMEA, managing onboarding ops and escalation.
• Own end-to-end onboarding journey (post-sale to Day 56).
• Drive data-led improvements; build enablement roadmaps.
• Lead change management; rollout with Content, L&D and Incentives.
• Partner with Sales, Partner Support, Product and Engineering to improve handovers and tooling.
• Role is location-flexible in UK, London or Manchester.

🎯 Requirements

• People leadership: build and develop teams.
• Strategic thinking & commercial acumen: set multi-year vision with data-driven cases.
• Process design & operational excellence: map processes and optimize onboarding/CRM.
• Change management & delivery: lead cross-team changes and adoption.
• Communication & influence: build trust with senior stakeholders.
• Experience: 7+ years in ops, strategy, or platform/ marketplace.
• Multi-market/global experience; Salesforce/CRM familiarity a plus.

🎁 Benefits

• Healthcare coverage.
• Well-being programs.
• Parental leave.
• Pensions.
• Generous annual leave.
• Charitable time off.