Student Helpdesk Specialist

📋 Description

• Act as first point of contact for end-user IT requests via ticketing, chat, and email.
• Provide hands-on and remote support for macOS and Windows devices.
• Troubleshoot Google Workspace, Okta SSO/MFA, and Microsoft 365.
• Assist with setting up meeting rooms and A/V equipment.
• Support IT operations: imaging, provisioning, onboarding and offboarding.
• Shadow IT Engineers on real projects to understand infrastructure and identity.

🎯 Requirements

• Currently studying toward or recently graduated in IT, CS, or related field.
• 1 year in technical or IT support (internships or home projects allowed).
• Eagerness to learn and grow into an Engineer or System Administrator role.
• Basic familiarity with macOS and/or Windows troubleshooting.
• Excellent communication and customer-first mindset.
• Reliability, ownership, and willingness to roll up your sleeves.

🎁 Benefits

• Mentorship and hands-on learning to grow into an IT Engineer.
• Growth toward System Administrator track.
• Competitive perks and team outings.
• Inclusive culture with open dialogue and diversity.
• Access to learning solutions and certifications.