Substitute Safety Support Specialist

📋 Description

• Complement the Beacon SSS team by taking on available shifts when extra team members are needed
• Review Beacon alerts and escalate via phone calls to school administrators (e.g., school
• Identify and escalate new issues and trends, including sensitive problems, and help contribute to
• Contribute to training, enablement, implementation, and support resources, including knowledge base
• Actively participate in SSS team-building projects
• Supporting overall Technical Support tickets as business needs arise.

🎯 Requirements

• Flexible availability and willingness to work any shift, including weekends and holidays, with a
• Available to onboard the first two weeks of employment M-F 8:00AM - 5:00pm PT
• Demonstrated ability to follow protocols and policies across typical and 'edge case' scenarios
• High level of emotional intelligence and calm / poise while dealing with sensitive information and
• Reliable and trustworthy team player that is organized, committed, and able to work independently
• 1+ year in a Support role or other intimate Customer-Facing Roles (prior work in Trust &amp

🎁 Benefits

• Opportunity to impact and revolutionize safe digital learning experiences for K-12 students
• Partner with enthusiastic and talented colleagues who are compelled to do good in the world
• Grow and scale with one of the fastest growing EdTech companies