Success and Solutions Lead, Nova

📋 Description

• Own the entire surface area of customer support, from direct ticket handling to self-serve and
• Design the organization, systems, and instrumentation that allow Nova to operate leanly and
• Grow payment volume and verified identities by expanding how fund admins and their GPs use Nova.
• Own onboarding and enablement for fund admins and their funds.
• Ensure seamless service delivery to investors to build trust among our customer segments.
• Be the voice of the customer, keeping tight feedback loops with Product, Engineering, Partnerships

🎯 Requirements

• 6+ years in strategy and operations, business operations, or consulting, including 3+ as an
• Managed people and drove work across teams without direct authority
• Built workflows, systems, automations, or AI agents that created leverage for you and the business
• Onboarded customers on a complex product, ideally in fintech, payments, or financial services
• Made the hard call with a customer when there was no playbook

🎁 Benefits

• Competitive base salary
• Performance based variable component
• Equity package
• Benefits (explore our benefits)