Success Operations Analyst I

📋 Description

• Own defined Success Operations programs, initially focused on customer recovery, cross-sell
• Set goals, milestones, owners, and success measures; manage launch and ongoing performance.
• Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer
• Validate results, investigate changes, and turn findings into clear recommendations and next steps.
• Improve operational workflows by finding failure points, clarifying handoffs, documenting
• Test new approaches within programs, including approved AI tools and lightweight automation.

🎯 Requirements

• 3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations
• Track record of independently delivering cross-functional operational work that improved customer
• Strong analytical judgment and experience working with operational data, including defining useful
• Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience
• Experience designing and documenting processes, improving handoffs, and using systems or automation
• Practical experience using AI in repeatable work, checking its outputs, and identifying where human

🎁 Benefits

• Diversity and equal opportunity workplace
• Accommodation for individuals with disabilities
• Consideration for qualified applicants with arrest and conviction records