Success Operations Engineer

📋 Description

• Serve as the primary operations administrator, owning all aspects of platform configuration, user
• Setup AI Agents to drive personalized, automated communication across multiple channels
• Optimize our ChurnZero instance for customer communication workflows
• Build and maintain integrations between ChurnZero, Salesforce and other tools in our tech stack
• Stay current on ChurnZero platform updates and new features, proactively implementing capabilities
• Establish governance standards for segmentation, play creation, and data hygiene across all

🎯 Requirements

• 5+ years of experience in customer success operations, marketing operations, or similar technical
• Expert-level knowledge of ChurnZero, including play creation, segmentation, and reporting
• Strong proficiency with email automation and customer communication workflows
• Demonstrated ability to write and optimize SQL queries for data extraction and analysis
• Experience working with APIs and building integrations between platforms using tools like Zapier
• Proven track record of building automated workflows that drive measurable business outcomes

🎁 Benefits

• Competitive Salary
• Medical, dental, and vision benefits
• 401(k) with company matching
• Flexible time off
• Stock option ownership
• Cutting-edge work