Success Specialist (Customer Experience & Sales)

📋 Description

• Listen to customer needs and provide the best solutions.
• Maintain knowledge of Thumbtack products and industry standards.
• Make at least 55 inbound/outbound calls per day to help jobs get done.
• Build rapport and anticipate customer needs.
• Proactively follow up with customers via SMS and/or email.
• Maintain high performance metrics in revenue, quality, efficiency and CSAT.

🎯 Requirements

• 1–2 years of customer service with 6+ months sales exposure (BPO/Shared Services preferred).
• Proven experience in high-volume, revenue-driven sales with quotas.
• English proficiency.
• Collaborative attitude to share techniques with the team.
• Prospecting and pipeline management experience.

🎁 Benefits

• Equal opportunity employer; diversity supported.
• Reasonable accommodation for disabilities available.
• Privacy policy and applicant rights information provided.