Cabify

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Cabify

Supervisor/a de Contact Center

On site

Operations

Added

29 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Apply Now

Save Job

Related skills

kpi liderazgo contact center sla atención al cliente

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📋 Description

Gestionar y controlar la operación de contact center
Liderar equipos de agentes/asesores
Asegurar cumplimiento de objetivos operativos y de calidad
Seguir indicadores, tomar decisiones en tiempo real
Implementar acciones de mejora continua

🎯 Requirements

Formación académica: tecnólogo, profesional o estudiante
Experiencia: 2 años liderando operaciones de contact center
Experiencia en servicio al cliente y KPI del negocio
Manejo de clientes internos y externos

🎁 Benefits

Contrato: indefinido
Horario: turnos rotativos
Eventos con el equipo
Descuentos para empleados
Programas de desarrollo personal
Café gratis

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