Supervisor, Aircover

📋 Description

• Manage the day-to-day operations of your team through driving key performance indicators on a team
• Volume/SLA management.
• Supporting your team in the handling urgent escalated cases.
• Manage the day-to-day operations of your team through scheduling, shift approvals, team and
• Handling escalated and complex investigations, urgent escalations, property damage claims, and
• May also include project management (incl. developing project management abilities within your

🎯 Requirements

• 7 years of overall experience and 2-3 years experience leading, inspiring and motivating others to
• Experience in a leadership role working with customers, where safety and security of their
• Strong analytical and critical thinking skills; must be able to tell a story with data and metrics
• Excellent written and verbal communication skills; presentation skills a bonus.
• Maintaining high levels of confidentiality while performing investigations.
• Works well in ambiguity and embraces the adventure!.

🎁 Benefits

• This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and
• Reasonable accommodations for applicants with disabilities throughout the recruitment process.
• Commitment to inclusion and belonging.