Supervisor, Card Services, Digital Banking

📋 Description

• Supervise daily card services activities, including debit card administration and dispute
• Monitor team workflows to ensure accuracy, timeliness, and adherence to SLAs and internal procedures
• Provide guidance and escalation support for complex card servicing or dispute-related issues
• Assist in identifying process improvement opportunities to enhance operational efficiency and
• Oversee execution of debit card administration tasks, including card ordering, replacements, and
• Monitor inventory levels and support controls related to card tracking and distribution

🎯 Requirements

• High School Diploma required, Bachelor’s Degree in business, finance, or a related field preferred
• Minimum of 5 years of experience in financial institution operations required
• Minimum of 2 years of supervisory experience required
• Required experience in debit card services operations, including card administration and servicing
• Required experience in debit card dispute processing, including chargebacks and Reg E
• Strong understanding of card network rules (including Mastercard and Pulse) and their operational

🎁 Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid (4 days per week in-office) work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.