Supervisor, Cloud Technical Account Management

📋 Description

• Lead the growth and commercial performance of the Cloud Technical Account Management service
• Act as the subject matter expert for the TAM service during sales engagements, participating in
• Develop sales enablement materials, including pitch decks, value propositions, qualification
• Identify and advance upsell, cross-sell, expansion, and service attachment opportunities across the
• Support customer retention and renewals by ensuring customers understand the value and business
• Collaborate with Product and Pricing teams to refine service packaging, pricing structures, and

🎯 Requirements

• At least 7 years of experience in technical account management, customer success, solutions
• At least 2 years of formal or informal leadership experience overseeing technical or
• Demonstrated success partnering with sales teams to grow a service line or book of business, with
• Experience supporting sales activities, developing customer expansion opportunities, and
• Strong financial and commercial acumen, including experience with financial reporting, forecasting
• Proven ability to coach, develop, and hold team members accountable while fostering a

🎁 Benefits

• Base salary: Estimated annual range of $110,000–$120,000, depending on experience, location, and
• Performance bonus: Discretionary annual bonus based on individual and company performance.
• Healthcare coverage: Medical, telehealth, dental, and vision benefits.
• Retirement savings: 401(k) plan.
• Health spending options: Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Insurance protection: Life insurance, accidental death and dismemberment (AD&D), and short- and