Supervisor, Community Support

📋 Description

• Drive the team to meet and exceed metric expectations; leverage team to improve outcomes and take
• Manage day-to-day duties: scheduling, shift approvals, team and one-on-one meetings.
• Be a confident problem solver, synthesize data-driven insights and create a solutions-oriented
• Identify and implement improvement opportunities; evaluate workflows for efficiency and relevance.
• Understand top user issues and recommend product/policy improvements; act as the voice of the
• Stay connected to customers by spending time on tickets and handling escalated issues as needed.

🎯 Requirements

• At least 5 years of experience leading as a supervisor, inspiring teams to meet goals.
• Passionate about Community Support and mission of the company.
• Strong communication; ability to build collaborative relationships and propose changes in memos.
• Strong analytical skills; ability to tell a story with data; MySQL, Superset knowledge a plus.
• Flexible, adaptable, comfortable in ambiguous environments.
• Experience with process improvements and root cause analysis.

🎁 Benefits

• Inclusive and belonging-focused culture; Airbnb is committed to diversity in hiring.
• Opportunities for career growth and development within the Community Support team.