Supervisor, Contact Center (Anesthesia)

📋 Description

• Oversee day-to-day operations of the contact center in an anesthesia setting
• Lead, coach, and support contact center staff; conduct evaluations and manage work assignments
• Monitor performance metrics; identify trends and areas for support
• Resolve escalated patient and customer service issues professionally
• Promote a strong patient-focused service culture
• Ensure adherence to quality standards, procedures, and policies

🎯 Requirements

• High school diploma or GED; bachelor’s in business, benefits, healthcare administration, or related
• 5 years of relevant experience in patient health information/medical records preferred
• At least 6 months supervisory/management experience preferred
• Knowledge of medical terminology, EMR systems, and regulatory considerations
• Strong supervisory, communication, and interpersonal skills
• Proficiency with word processing, spreadsheets, databases, and presentations

🎁 Benefits

• Competitive base compensation determined by location and experience
• Discretionary performance-based incentive bonus eligibility
• Rewards and recognition programs
• Employee referral bonus opportunities
• Opportunity to lead and develop a healthcare contact center team
• Collaborative and fast-paced professional environment