Supervisor, Customer & Partner Care

📋 Description

• Lead and develop a team of contact center and order processing agents, including hiring, training
• Set clear expectations for contact center objectives, performance standards, and company policies
• Coach agents through documented 1:1 sessions covering QA results, volume and handle-time metrics
• Facilitate team standups to align on goals, surface blockers, and promote shared ownership of key
• Lead by example in building a culture of diversity, inclusion, and respect.
• Own daily queue and PO operations, overseeing day-to-day health of designated Salesforce queues

🎯 Requirements

• 5+ years of experience in a call center or customer service environment
• 2+ years of experience supervising a team
• Proven experience managing high-volume operational workflows with strong attention to detail
• Familiarity with Purchase Orders, SOPs, and queue management expectations
• Strong proficiency with technology, including computers, software applications, and phone systems
• Exceptional written and verbal communication skills