Supervisor - Customer Support

📋 Description

• Lead and develop a multi-area customer support team.
• Manage day-to-day operations to meet SLAs and KPIs.
• Balance service quality, capacity, and cost.
• Coach on recruitment, onboarding, and performance.
• Monitor risk, compliance, and regulatory requirements.
• Ensure effective collaboration across functions.

🎯 Requirements

• High School Diploma or equivalent.
• 2+ years leading client-facing, high-volume teams.
• Proven experience leading SLA-driven customer support teams.
• Ability to manage performance, prioritize, and exercise sound judgement.
• Strong communication, problem-solving, and stakeholder management skills.
• Comfortable using data to inform decisions and improvements.

🎁 Benefits

• Market competitive monthly gross salary.
• Annual bonus opportunity (based on role level).
• Global career growth and development opportunities.
• Generous health, disability, and life insurance.
• Paid holidays, time-off, and leave policies.
• Paid volunteering days per year.