Supervisor - Customer Support

📋 Description

• Day-to-day management of teams delivering high-quality service across ops areas.
• Ensure delivery against SLAs, KPIs, quality standards, and regulatory requirements.
• Lead and develop a team across customer care, transactions, and collections.
• Manage recruitment, onboarding, coaching, and performance reviews.
• Oversee queue management, workload prioritization, and staffing readiness.

🎯 Requirements

• High School Diploma or equivalent.
• Experience leading client-facing teams in high-volume transactional services (2+ years preferred).
• Proven ability to lead SLA-driven customer support teams.
• Strong communication, problem-solving, and stakeholder management skills.
• Comfortable using data to inform decisions and improvements.
• Experience with international payments or educational institutions is a plus.

🎁 Benefits

• Market-competitive salary.
• Hybrid work schedule with 2 days in-office (Tuesday mandatory).
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and life-event leaves.
• Paid volunteering opportunities (5 days/year).
• Early-morning shift: 7:00 AM - 4:00 PM.