Supervisor, IT Helpdesk

📋 Description

• Guide Helpdesk staff on procedures, policies, and tech.
• Ensure SLAs are met and resolve issues.
• Maintain Helpdesk staff schedules and address issues.
• Conduct biweekly 1:1s with direct reports.
• Lead weekly regional meetings for Helpdesk staff.
• Mentor and train Helpdesk staff.

🎯 Requirements

• Ability to work independently
• Build processes to improve quality and timely closure
• Okta User/Group Administration (3+ years)
• Google Workspace Admin (3+ years)
• Macintosh and Windows configuration/administration (3+ years)
• Troubleshooting Desktop Hardware