Supervisor - Managed Services

📋 Description

• Lead, coach, and mentor a team of Support Analysts.
• Manage day-to-day operations and escalations.
• Drive operational excellence and process improvements.
• Ensure outstanding customer satisfaction and service delivery.
• Foster a collaborative, customer-centric team culture.
• Develop training plans and support professional growth.

🎯 Requirements

• Associate Degree (2-year) or equivalent experience.
• 2–5 years in Help Desk/Service Desk/Managed Services.
• 1–2 years supporting end users in reactive IT support.
• Prior Team Lead or Supervisory experience preferred.
• Experience supporting enterprise customers is a plus.
• ITIL Foundation Certification is a plus.

🎁 Benefits

• Team-oriented culture
• Continuous training
• Competitive benefits
• Growth opportunities
• People-first values
• Cross-functional collaboration