Supervisor of Patient Engagement and Pharmacy Operations

📋 Description

• Directly lead and manage a Patient Engagement team to ensure refill support
• Proactively manage support in hospitals/clinics to ensure timely patient meds
• Ensure service level goals are met and patients receive high-quality care
• Manage ADP, PTO, and Time Reports for the team
• Complete audits of team members in supported systems for efficient workflow
• Maintain timely responsiveness to new requests in supported systems

🎯 Requirements

• State-registered pharmacy technician; nationally certified as CPhT or equivalent required
• If state registration unavailable, national certification required at hire
• 3+ years of pharmacy technician experience; 3-5+ years in Specialty Pharmacy preferred
• Prior leadership experience strongly preferred (Regional Team Lead or equivalent)
• High school diploma or GED; Bachelor's degree preferred or actively pursuing
• Willingness to travel up to once per quarter if needed