Supervisor (Operations)

📋 Description

• Lead and manage day-to-day team operations for productivity and accuracy.
• Monitor workloads, priorities, and resource allocation.
• Ensure achievement of KPIs, SLAs, and performance targets.
• Track, analyze, and report team performance to management.
• Escalate and resolve complex, time-critical issues.
• Develop and coach a high-performing team.

🎯 Requirements

• Bachelor's degree in Business, Finance, or related field.
• Minimum 2+ years in operations or shared services.
• Leadership experience in a similar role.
• Proven ability to manage teams and meet targets.
• Knowledge of currency rules, payment formats, SWIFT, and local clearing.
• Bank/account reconciliation experience preferred.
• Experience in payments compliance, AML, screening, or sanctions.
• Fluent spoken and written English.

🎁 Benefits

• Market competitive monthly gross salary.
• Annual bonus opportunity (based on role level).
• Great career growth and development opportunities in a global organization.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events.
• Paid volunteering opportunities (5 days per year).