Supervisor, Patient Solutions (ACCESS)

📋 Description

• Direct daily outbound and inbound workflows to ensure high-quality patient engagement, operational
• Monitor productivity, documentation accuracy, and escalation activity to consistently achieve team
• Oversee inbound enrollment, onboarding, and care management queues. Manage complex operational
• Identify workflow bottlenecks, leverage data insights, and implement best practices to refine
• Lead, coach, and mentor a remote team of Outreach Specialists and Coordinators to cultivate high
• Conduct regular 1:1 coaching sessions, formal performance reviews, and individual development

🎯 Requirements

• High School Diploma
• 3+ years of supervisory experience in patient outreach, customer service, or call center ops
• Strong verbal and written communication skills
• Experience with Call Center Platforms and telephony systems
• Proven ability to thrive and adapt in a fast-paced environment as program scope evolves
• Strong cross-functional collaboration skills, with a track record of translating team KPI data into

🎁 Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service