Supervisor, Phone Operations

📋 Description

• Lead a team of Community Team Leads and oversee day-to-day operations across multiple pods and
• Drive performance, build accountability, and create consistency across the operation.
• Coach, develop, and hold Team Leads accountable through regular 1:1s, feedback, and performance
• Drive operational performance across pods and shifts, including service levels, answer rates
• Create consistency across coaching, QA, scorecards, and performance expectations.
• Manage escalations across teams and shifts while identifying root causes and driving long-term

🎯 Requirements

• Customer obsessed mindset
• 2+ years of operational leadership experience with a strong track record of coaching and developing
• Experience leading frontline teams in a contact center, customer support, operations, or service
• Strong performance management skills and experience holding teams accountable to high standards
• Comfortable using operational metrics and dashboards to identify issues, spot trends, and drive
• Experience managing Team Leads, Supervisors, or other frontline leaders

🎁 Benefits

• Opportunity to make a direct impact on thousands of independent businesses
• Build career alongside talented teammates who care deeply about the mission