Supervisor, Scheduling

📋 Description

• Provide operational oversight for timely and accurate scheduling of participant appointments.
• Troubleshoot urgent scheduling issues; serve as contact for escalations.
• Ensure quality assurance by reviewing scheduling data for accuracy, completeness, and compliance.
• Supervise Scheduling Specialists and Onsite Scheduler; coach and mentor staff.
• Monitor team productivity and adherence to scheduling policies and performance standards.
• Ensure professional, timely, empathetic communication with participants, families, providers, and team members.

🎯 Requirements

• High school diploma or equivalent; associate/bachelor’s in healthcare administration or operations preferred.
• Minimum 2 years of experience in healthcare scheduling or operations.
• Minimum 2 years in a supervisory role with mentoring/development preferred.
• Minimum 1 year with EMR and scheduling/communication platforms.
• Experience leading in a data-driven organization using reports to manage people/projects.
• Strong leadership with ability to coach, motivate, and develop high-performing teams.

🎁 Benefits

• Medical, dental, and vision insurance.
• PTO, holidays, and sick time.
• 401(k) with employer match.
• Base pay plus bonus and full benefits.