Supervisor, Service Operations

📋 Description

• Lead, coach, and develop a frontline service team through weekly or bi-weekly 1:1s, with a strong
• Own day-to-day service operations, including live queue execution, shift coverage, and adherence to
• Serve as the primary escalation lead for complex deliveries and customer issues, exercising strong
• Develop, document, and maintain Standard Operating Procedures (SOPs), ensuring consistent training
• Identify operational gaps, risks, and inefficiencies, partnering cross-functionally to implement
• Provide real-time guidance and decision-making support during high-volume or high-severity service

🎯 Requirements

• Proven frontline people leadership experience, with a strong coaching, accountability, and
• Experience running real-time operations such as live queues, dispatch, logistics, or high-volume
• Strong judgment and decision-making skills in fast-paced, high-pressure situations.
• Clear, direct communication skills with the ability to lead teams and coordinate cross-functionally
• Strong process discipline with the ability to follow, improve, and consistently reinforce SOPs.

🎁 Benefits

• Lead and develop a high-impact operations team with visible, day-to-day impact on the business.
• Build meaningful leadership experience while solving real operational challenges.
• Work closely with cross-functional partners in a fast-growing startup environment.
• Competitive compensation and benefits including health, dental, vision, 401(k), and equity.