Supervisor, SMB Customer Success

📋 Description

• Ensure team delivers customer success through engagement and adoption, ensuring customers realize
• Mentor, coach, and provide ongoing support, fostering a collaborative and results-driven
• Lead team to build customer relationships, achieving adoption, retention, and Gross Revenue
• Manage ongoing health of customer relationships managed by the team.
• Coach Customer Advisors to identify and support low-adoption customers and assist with escalations.
• Ensure team identifies business needs, pain points, and challenges, elevating concerns internally.

🎯 Requirements

• At least one year of people-management experience in SaaS customer success, including coaching and
• Demonstrated experience supporting customer retention.
• Ability to foster a culture of accountability, collaboration, and continuous improvement.
• Excellent customer service and communication skills.
• Proficiency in Salesforce, Gainsight, Microsoft Office.
• Strong interpersonal, collaborative, and relationship-building skills.

🎁 Benefits

• Competitive health plans
• Paid time-off
• Company paid holidays
• 401K retirement program with Company elected match
• Other company sponsored programs