Supplier Readiness Professional (B2B Customer Support)

📋 Description

• Serve as SME across Avetta platforms including Connect and Salesforce.
• Manage advanced supplier inquiries on billing, compliance, audits, and onboarding.
• Collaborate with internal teams (Supplier Services, Risk, Billing, QHSE) to streamline processes.
• Maintain knowledge of platform changes, service offerings, audits, and compliance.
• Support onboarding and training of new RTW reps, including mentoring and shadowing.
• Participate in special projects and pilot programs.

🎯 Requirements

• 3-5 years in supplier support, customer service, or compliance (SaaS/risk mgmt preferred).
• Expertise in customer support and document review workflows.
• Certifications in skill-based routing and microlearning (Case Mgmt, audits).
• Strong communication skills and ability to manage multiple priorities.
• Experience mentoring or training peers is a plus.
• Reliable and predictable attendance.

🎁 Benefits

• Hybrid schedule in Calgary: Tue-Thu in office, Mon/Fri remote.
• 8 weeks of training starting Aug 10, 2026.
• Professional development and onboarding programs.
• Mentoring and shadowing for new RTW reps.
• Participation in process improvement and pilot projects.
• Cross-functional teamwork with Risk, Billing, QHSE.