Serve as SME across Avetta platforms incl. Connect and Salesforce.
Manage and resolve advanced supplier inquiries on billing, compliance, audit, onboarding.
Collaborate with internal teams to streamline processes.
Maintain up-to-date knowledge of platform changes, service offerings, audits, and compliance.
Support onboarding and training of new RTW reps, including mentoring and shadowing.
Track and meet performance metrics including CSAT, service levels, quality, and KPIs.

🎯 Requirements

Fluency in German and English required; Polish a plus.
3-5 years in supplier support or related roles; SaaS/risk mgmt preferred.
Expert in customer support and document review workflows.
Certifications in Case Management and related modules.
Strong communication and ability to multi-task independently.
Mentoring peers a plus; reliable attendance.

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