Supplier Success Professional (B2B Customer Support)

📋 Description

• Provide professional support to customers via phone, email, chat, and other channels
• Resolve complex supplier issues with focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, OSHA/MSHA records
• Log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support billing and subscription inquiries
• Collaborate with internal teams to resolve supplier needs and improve service
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality and accuracy
• Regular and predictable attendance

🎯 Requirements

• Prior customer service or call center experience preferred
• Strong written and verbal communication skills
• PC apps and CRM systems experience; Salesforce preferred
• Detail-oriented, adaptable, and self-motivated
• Ability to learn and apply new systems and processes
• Familiarity with compliance docs and supplier onboarding a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal and written communication for needed languages

🎁 Benefits

• Hybrid schedule: Tue-Thu in office; Mon/Fri remote
• Remote work option for non-local candidates
• Eight-week training program before full duties
• Start date: August 10, 2026
• 100% attendance required for training
• Join Avetta's global supplier community