Supplier Success Professional (B2B Customer Support) - Bilingual Polish/English

📋 Description

• Provide professional support to customers via phone, email, chat.
• Resolve complex supplier issues with focus on CX and compliance.
• Verify and process regulatory documents (insurance, safety manuals, OSHA/MSHA).
• Log interactions in Salesforce Service Cloud and follow up.
• Assist with billing and subscription inquiries.
• Collaborate with internal teams to improve service delivery.

🎯 Requirements

• Fluency in Polish and English required
• Experience in customer service or call centers preferred
• Strong written and verbal communication skills
• Proficient with PC apps and CRM systems (Salesforce preferred)
• Detail-oriented, adaptable, and self-motivated
• Able to learn new systems and processes quickly