Supplier Success Professional (B2B Customer Support) - Bilingual Spanish/English

📋 Description

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues focusing on customer experience and compliance
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery

🎯 Requirements

• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus

🎁 Benefits

• Hybrid work arrangement for commutable distance
• Remote work option for non-commutable distance
• 8 weeks of training
• Bilingual Spanish/English environment
• Cross-functional collaboration opportunities