Provide professional support to all Avetta customers
Research, clarify and resolve every issue providing solutions or alternatives for the desired
Interact directly with Avetta customers through telephone, email and chat
Prioritize and resolve customer needs
Accurately verify details on regulatory documents
Record details of interactions in Service Cloud (SFDC)

🎯 Requirements

Fluency in German and English is required
Experience as a Customer Support Specialist or similar CS role
Excellent communication skills – both written and oral
Ability to actively listen and think 2 steps ahead
Working PC knowledge, Windows preferred and related applications (IT industry is an advantage)
Affinity for learning online software systems

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