Support Account Manager

📋 Description

• Own the support health for a portfolio of strategic accounts.
• Drive support metrics: response time, resolution time, backlog age.
• Run regular business reviews; surface trends and actions with owners/dates.
• Coordinate cross-team escalations across Support, Engineering, CS, and PS.
• Develop deep familiarity with each account's Workato environment.
• Capture reusable resolutions to speed future cases.

🎯 Requirements

• 4-6 years in enterprise technical support or TAC or customer-facing support.
• Proven track record managing complex, high-severity escalations across teams.
• Comfort with support metrics and data-driven reviews.
• Strong written comms; able to distill incidents into executive updates.
• Tech fluency to discuss integrations, APIs, and automation workflows.
• Experience across time zones; based in the Philippines; APJ/US coverage.

🎁 Benefits

• Flexible, trust-oriented culture.
• Vibrant, dynamic work environment.
• Multitude of benefits for life and work.
• Support for work-life balance and well-being.