Support Account Manager

📋 Description

• Act as the primary support point of contact for a portfolio of assigned customer accounts.
• Own and drive end-to-end case management, ensuring clear ownership, defined next steps, and
• Monitor all open, pending, and recently closed cases to maintain full visibility into account health
• Proactively identify and follow up on aging, stalled, and high-priority cases, ensuring no critical
• Coordinate closely with Technical Support Specialists (TSSs) and Technical Support Engineers (TSEs)
• Participate in and help manage escalations, ensuring timely updates and structured resolution.

🎯 Requirements

• At least one year experience in Technical Support, Customer Support, Account Management, or a
• Strong understanding of technology and the ability to interpret technical issues at a functional
• Excellent written and verbal communication skills, with the ability to explain technical concepts
• Strong organizational and multitasking skills, with the ability to manage multiple accounts
• Demonstrated customer-focus, ownership, and accountability in managing high-visibility customer
• Strong analytical and problem-solving ability, including the judgment to identify patterns, assess