Support Account Manager

📋 Description

• Monitor the health of premier accounts.
• Learn the historical feedback and expectations
• Organize ongoing support case reviews and ensure prioritization
• Educate customers on best practices and learning opportunities
• Ensure customer needs and case Service level agreements are met
• Oversee / communicate post mortem activitiesMonitor trends and design processes to improve

🎯 Requirements

• 5+ years experience with enterprise-class software systems in a client-facing role.
• Excellent communication skills, both verbal and written
• Utilize an extreme rapport-building approach to quickly establish trust with customers and provide
• An organizational strategy to approach and manage each customer’s asks and a duty to follow through
• Incident Management, Problem Management and Change Management experience Experience with queue
• Experience managing internal and external account stakeholders in critical situations

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)