Be the voice of our brand, resolving inquiries across voice, chat, and email for payments-related
Handle accounts, transactions, cards, payments, disputes, and app functionality with
Identify opportunities to enhance the customer experience in a fintech environment.

🎯 Requirements

2+ years in customer support, ideally in fintech or fast-paced digital settings.
Experience managing interactions via phone, chat, and email in support/CS roles.
Strong verbal and written communication; clear, professional tone.
Solid problem-solving skills with empathy and policy adherence.
Proficiency with CRM, ticketing tools, and support platforms (ACD, etc.).

🎁 Benefits

Persistence in meeting performance metrics like CSAT and first contact resolution.
Opportunity to influence scalable, customer-focused support models.
Collaborative, fast-paced fintech environment with a mission-driven team.

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