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23 days ago
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Full time
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ai prompt engineering zendesk apis chatbots
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📋 Description

  • Own and manage AI-powered support tools (chatbots, copilots, retrieval).
  • Monitor AI performance, adoption, and KPIs.
  • Identify repetitive workflows; build AI-driven automation.
  • Collaborate with Support leadership to prioritize AI initiatives.
  • Create, test, and optimize prompts, workflows, and automation logic.
  • Analyze customer interactions to find AI gaps and improvements.

🎯 Requirements

  • 1-2 years of experience in customer support or ops in financial services.
  • Experience with AI tools, chatbots, automation platforms, or prompt engineering.
  • Ability to interpret data and translate insights into actions.
  • Strong analytical and problem-solving skills.
  • Strong communication and stakeholder management.
  • Zendesk experience is a plus; familiarity with APIs/workflows is preferred.

🎁 Benefits

  • Competitive salary and stock options.
  • Health benefits.
  • One-time $500 home-office setup.
  • $150 monthly stipend via Brex Card.
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