Support Analyst

📋 Description

• Own first response and triage for US customers on your shift
• Turn vague reports into reproducible cases, and hand them to engineering complete
• Use our knowledge base, Zendesk automation and AI tooling to close routine issues fast
• Add to the knowledge base every time you find a gap, so the next person doesn't hit the same wall
• Grow toward independent tier-2 troubleshooting

🎯 Requirements

• Two to three years in a technical, customer-facing role
• Writing that is clear, warm and precise, especially under pressure
• A structured way of narrowing down a problem, and comfort in browser dev tools
• Enough log and error literacy to say what you expected versus what you got
• Real experience with AI tools — including the times they've let you down
• Nice to have: APIs, a little Python, Zendesk, Jira

🎁 Benefits

• Flexible ways of working – hybrid-first company, remote support, best laptop from day one
• Work on real impact for a cleaner energy system while having fun
• Core Benefits: generous PTO allowance and health insurance coverage
• Work with genuinely sharp people, room for growth and lifelong learning
• Regular company off-sites in locations like Belgium, Portugal, the Netherlands, and Spain