Support Analyst I - GIS

📋 Description

• Provide high-quality technical support via email, chat, and phone.
• Analyze customer issues to identify core problems and solutions.
• Stay current on ArcGIS releases and expand product knowledge.
• Collaborate with teammates to solve cases and share patterns.
• Maintain comprehensive case documentation in the CRM.

🎯 Requirements

• 1+ years of relevant customer-service experience.
• Experience with ArcGIS Online, ArcGIS Pro, or ArcGIS Enterprise.
• Clear communication with customers of varying GIS/IT skills.
• Self-motivated, proactive problem solver, team oriented.
• Bachelor's degree in geography, GIS, computer science, IT, or related STEM.
• Visa sponsorship not available for this posting.

🎁 Benefits

• Medical, dental, vision insurance.
• Life insurance for employees and families.
• 401(k) and profit-sharing programs.
• Vacation leave and paid holidays.
• Opportunities for personal and professional growth.
• Competitive total rewards package.