Support Analyst II

📋 Description

• Build strong customer relationships with customers while providing excellent customer support
• Provide timely and accurate front-line support for all customers that your support segment services
• Proactively follow-up with your clients and stay actively engaged from the day a case is opened
• Proactively review customer case data to identify where customers can improve competency
• Ensures proper adherence to Service Level Agreements (SLAs) across all channels
• Prepares for, schedules, and conducts case review meetings and trainings with assigned customers

🎯 Requirements

• Fluent in English - both written and verbal - to communicate effectively with EU-based clients
• Care deeply, genuinely, and passionately about client services and the role it plays in making a
• Comfortable learning quickly and taking on new challenges
• Ability to articulate both technical software issues as well as address equity/finance/accounting
• Highly organized with a strong attention to detail
• Ability to establish and maintain relationships with power users