Support Analyst II, Infrastructure Regulated Industries

📋 Description

• Provide high-quality real-time technical support via email, chat, and phone.
• Analyze customer issues to identify root cause and solutions.
• Stay current on Esri releases and learn multiple products.
• Collaborate with teammates to identify patterns and resolve cases.
• Maintain comprehensive CRM case documentation.
• Mentor peers on technical topics.

🎯 Requirements

• 2+ years professional/customer service experience.
• ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise knowledge.
• Communicate with customers of varying technical aptitudes.
• IT frameworks: security, networking, install, configuration, and performance.
• SAML/ADFS; Google Workspace; Okta; Shibboleth.
• Proficiency in C#, .NET, Java, C++, Swift, Kotlin or JavaScript.

🎁 Benefits

• Medical, dental, and vision insurance for employees and families.
• Life insurance (basic and supplemental).
• 401(k) and profit-sharing programs.
• Vacation and paid holidays.
• Personal and professional growth opportunities.