Support Analyst l-Infrastructure

📋 Description

• Provide high-quality technical support by responding in real-time to customer needs in cases
• Analyze customer issues to identify, understand, and articulate the core problem and potential
• Stay current on new releases and learn multiple products to continuously expand the breadth of work
• Partner with team members to identify common patterns, align on the best path forward, and solve
• Maintain comprehensive case documentation in our customer relationship management (CRM) system to

🎯 Requirements

• 1+ years of professional and customer service experience in a similar position, supporting similar
• Ability to learn the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro
• Experience communicating with customers with varying technical aptitudes in GIS and information
• Knowledge of information technology frameworks, including security, networking, installation
• Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google
• Be self-motivated, a proactive problem solver, team oriented, and creative

🎁 Benefits

• Medical, dental, and vision insurance
• Basic and supplemental life insurance for employees and their families
• 401(k) and profit-sharing programs
• Minimum accrual of 80 hours of vacation leave
• Twelve paid holidays throughout the calendar year
• Opportunities for personal and professional growth