Support Associate Night-Worker (Remote)

📋 Description

• Handle inquiries via live chat, phone, and email support
• Resolve escalations and time-sensitive issues quickly
• Support multiple markets, countries, user types, and ticket flows
• Maintain high-quality customer experience with empathy and clear communication
• Follow internal processes, policies, playbooks, and escalation paths
• Use multiple tools across platforms, channels, and knowledge bases

🎯 Requirements

• Excellent communication skills and plenty of patience
• Fluent in Serbian and English (C1)
• High school diploma
• Willing to work night shifts, weekends and holidays (00:00-08:00)
• Comfortable with new apps and systems, adapt quickly
• Great attention to detail and strong focus

🎁 Benefits

• Fully remote work
• 60 minutes of paid break time
• At least 25 days of paid vacation, with additional paid days off
• Private Health Insurance
• 15% cashback on Wolt orders
• Access to FitPass program