Support Consultant

📋 Description

• Deliver exceptional support to NHS customers, managing and resolving enquiries across multiple
• Prioritise, triage and escalate customer issues and requests, ensuring timely resolution and a
• Understand customer challenges and provide effective solutions that maximise the value and adoption.
• Act as a liaison between customers, Engineering and Insights teams, communicating customer feedback
• Collaborate across Customer Facing teams, sharing operational updates and ensuring effective
• Manage user access and permissions working closely with Sales to ensure customers have appropriate

🎯 Requirements

• Demonstrable experience in a similar customer support/service role
• Excellent customer service and relationship management skills
• Proficient in using Excel - basic formulas, pivot tables, vlookups
• Technical, detail oriented, comfortable and enjoys handling data
• Excellent written and verbal communication skills
• Strong collaboration skills, able to work effectively with cross-functional teams

🎁 Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of